Terms & conditions

I. Definitions of terms used in the regulations

  1. Shop, Store, SingleOrigin, Single Origin – an online store available at the domain singleorigin.eu, run by the administrator described in section 1.2
  2. Administrator – the company running the Single Origin Store – Kawowe Cuda Sp. z o.o., with its registered office in Grodzisk Mazowiecki 05-825 at 89B Nadarzynska street , with the TAX ID: 5291813519 and registration number (REGON): 365458443.
  3. Product – each product in the store’s offer, characterized by the possibility of adding it to the basket and purchasing it
  4. Customer – any consumer, company oraz organisation, making a purchase through the Store.
  5. Consumer – an individual person making a purchase via the Store.


II. Main terms and regulations

  1. Our Privacy Policy is an integral part of the regulations
  2. SingleOrigin.pl is an online store selling freshly roasted coffee, tea, devices and accessories for brewing coffee and tea.
  3. All coffees in the Store’s offer, with the exception of the OUTLET department offer and other, separately marked, are products prepared on the customer’s order (baked on his individual, marked order), therefore, in accordance with art. 38 of the Act on consumer rights, Consumers are not entitled to withdraw from the concluded Agreement / return the purchased coffee.
  4. All prices shown in the store are net prices (excluding VAT tax). VAT is calculated in the store’s cart.
  5. Orders can be placed by:
    1. website (online store) at www.singleorigin.eu. In this case, the customer may or may not register his account in the store
    2. e-mail sent to the address: roastery@singleorigin.eu, but in this case the customer must have a previously registered account in the store to which the e-mail address from which the order is placed is assigned
    3. by phone or via SMS, but in this case the customer must have his account registered in the store, and the telephone number from which he places the order by phone or via SMS must be assigned the contact number of this account.
  6. The order fulfillment time is from 1 to 3 business days and begins its course:
    1. At the time of posting the payment for the order – in the case of orders with the form of payment in advance (bank transfer, PayU),
    2. At the time of placing the order – in the case of orders with the form of payment on delivery.
  7. We deliver the ordered goods by a courier company. The buyer is charged with delivery costs, which are always visible in the order summary – before confirming the order. The store may also offer free delivery.
  8. The proof of purchase (original VAT invoice or receipt) is attached to the shipment or – if the Customer expressed such a wish – in electronic form to the Customer’s e-mail address provided during registration or ordering.
  9. You can pay for purchases in the store: by bank transfer (prepayment), cash on delivery, as well as by credit card and e-transfer via the PAYU Settlement Center.
  10. The customer has the right to return the goods in accordance with applicable regulations.
  11. In the case of orders with a value exceeding PLN 1000 gross, the Store may ask the Customer to make a prepayment for the order. When the Customer refuses to make an advance payment for such an order, the Store has the right to refuse its implementation and cancel the order.
  12. When ordering coffee products (characterized by the possibility of choosing the degree of roasting), the Customer may choose the degree of roasting of a given coffee in the order, however, if the order concerns coffee with a weight of less than 1 kg, the Store reserves the right to execute this order without providing additional information, roasting coffee ordered in 100g, 200g and 500g weights as recommended for a given coffee.
  13. These regulations are an integral part of the Purchase and Sale Agreement concluded between the Store and the Customer when he places an order. The content of the regulations is binding for the parties in accordance with the wording at the time of placing the order by the Customer.


III. Returns and complaints handling

  1. The customer has the right to return the purchased goods in accordance with applicable regulations.
  2. Goods returned as a withdrawal from a distance contract should be sent to the store’s address (Palarnia Single Origin, ul. Nadarzyńska 89B, 05-825 Grodzisk Mazowiecki). A copy of the receipt and the return form must be attached to the shipment,
  3. Before accepting the parcel, check that the packaging is not damaged or shows signs of repackaging. If the packaging of the parcel raises suspicions, do not accept the parcel and prepare a damage report in the presence of the courier and contact us as soon as possible to clarify the matter. Checking the parcel on delivery is a necessary condition to take into account any customer claims for damage or theft of the parcel during transport.


IV. Payment methods

  1. There are the following payment methods in the Store:
    1. Pre-payment via online transfers or credit / debit card via the Paypal payment operator
    2. Pre-payment by traditional bank transfer in EURO currency
    3. Payment upon receipt of the order (cash on delivery)
    4. Deferred payment in special situations agreed with the Store
  2. The store does not charge additional fees for the selection of individual payment methods, however, it reserves the right to do so in the future.


V. Shipping methods and costs / delivery of orders

  1. Orders placed in the store are sent via DPD courier.
  2. The shipping cost is calculated each time in the shopping cart and depends on the country of destination and total weight of the order.
  3. Free shipping applies for orders above €70.
  4. Free shipping may not apply in some cases, if the order contains products, which require special shipping conditions.